To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return/exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Send the items back within 30 days after receiving
- You will get a confirmation email with the shipping guidelines once the return request is approved
- If you want a different size or product please select exchange. We'll resend exchanges once we got the returned items. If an item is sold out, we'll inform and send it once it's available again.
- Fill in the return form which you need to download in the approval mail sent after signing up.
- Sale items have different terms. Read below.
What items are returnable?
You can return your items within 30 days of receipt of your shipment. Returns which arrive later than 30 days after receiving at our warehouse will automatically be rejected and will be send back to the customer. So please ship immediatly after registering the return.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging with all tags
- Invoice included, otherwise we can't refund (!)
Free gifts, other than the Buy 3 Get 1 Free offer, cannot be returned! Please see below for the Buy 3 Get 1 Free return policy.
RETURN FROM SALE
- Sale items can be returned but they will be credited as gift card.
- The gift card comes in a code and has no expiration date.
RETURN FROM OFFER BUY 3 GET 1 FREE
- If you want to return products always send back two products, then the money of ONE product will be refunded to your account.
- It is NOT possible to return one product. If you choose to return one product there will be no refund.
- The exchange of products if possible. You can easily request an exchange through the portal above.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
We ship for free in The Netherlands, and worldwide if the order amount is above a specific amount. However we will still charge the shipping costs we made from the total refund amount once a package is returned for a refund. Normally it's €3.95 in the Netherlands.
We recommend to send with a tracking code to avoid any lost item. We are not responsible for any missing returned parcels.
Processing time takes up to 7 days after receiving. We'll contact you after receiving and refund the product costs excluding our costs made for shipments.
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.