Shipping Information

• The shipping time starts once the package is picked up from our warehouse.
• All our shipments are tracked.
• For DHL Global Mail shipments, the tracking is available once it arrives in Germany. This takes 1-2 days.
• All our orders are shipped out directly from our NL warehouse within 24 or 48 hours after the order is being placed.
• NL orders ordered before 15.00 will be shipped out same day. Orders placed after this time will be sent out the next day. Weekend orders are shipped on Monday.
• For worldwide orders, the shipping time begins when the order arrives in Germany and the tracking information is available.
• Please note we can't change or cancel orders once they are shipped out. If you have any questions please contact us.

Returns

We have a 30 day exchange or refund guarantee. Once this exceeds, we can't refund or exchange any item. We'll return the package to the customer once they send it after the 30 days limit.

We ship for free in The Netherlands, Belgium & Germany, and worldwide above an order amount of €80,-. However we will still charge the shipping costs we made from the total refund amount once a package is returned for a refund. We are not responsible for any custom duties, such as VAT and import duty, from returned orders. You will be responsible for all costs and charges associated with your returned order. We do not refund lost returns. We recommend to send it with a tracked option.