You can return an item on the return page. Fill in your order number and the item you want to return.
1. If you want to return products always send back two products, then the money of ONE product will be refunded to your account.
2. It is NOT possible to return one product. If you choose to return one product there will be no refund.
3. The exchange of products if possible. You can easily request an exchange through the returns portal.
Please head over to the shipping page for more detailed information regarding shipments. For NL orders the shipping time is 1-2 working days.
We have our own warehouse in the Netherlands. Our workers do their best to pack your orders.
First of all, we're sorry for any inconvenience. This may happen from factory or warehouse faults, since we are all humans. Please contact firstname.lastname@example.org within 14 days after arriving. Please send the following information:
- Name of the item
- Problem description
- Photographic evidence