FAQ's

HOW CAN I RETURN AN ITEM?

You can return an item on the return page. Fill in your order number and the item you want to return.

IS IT POSSIBLE TO RETURN A SALE ITEM?

Yes, sale items can be returned but they will be credited as gift card. The gift card comes in a code and has no expiration date.

WHAT ARE THE RETURN CONDITIONS OF END OF SEASON SALE ITEMS?

Please note that all returned items from the End of Season sale will be refunded as a Gift Card. The gift card comes in a code and has no expiration date. The Gift Card can be used for all products on the webshop, now and in the future.

WHAT ARE THE RETURN CONDITIONS OF BUY 3 GET 1 FREE?

1. If you want to return products always send back two products, then the money of ONE product will be refunded to your account.

2. It is NOT possible to return one product. If you choose to return one product there will be no refund.

3. The exchange of products if possible. You can easily request an exchange through the returns portal.

HOW FAST ARE SHIPPING TIMES?

Please head over to the shipping page for more detailed information regarding shipments. For NL orders the shipping time is 1-2 working days.

FROM WHERE DO YOU SHIP YOUR ITEMS?

We have our own warehouse in the Netherlands. Our workers do their best to pack your orders.

I RECEIVED A FAULTY OR WRONG ITEM

First of all, we're sorry for any inconvenience. This may happen from factory or warehouse faults, since we are all humans. Please contact shop@dontwasteculture.com within 14 days after arriving. Please send the following information:

- Ordernumber

- Name of the item

- Problem description

- Photographic evidence