• Enter your order number and email address on the return page. return page
• Follow the instructions and select the items you want to return.
• Send the items back within 30 days of receiving them.
• You will get a confirmation email with the shipping guidelines once the return request is approved.
• If you want a different size or product, please select exchange. We'll send your exchange once we have received the returned items. If an item is sold out, we'll let you know and send it as soon as it's available again.
• Fill in the return form, which you can download from the approval email you receive after registering your return.
• Sale items have different terms. Please read: RETURN FROM SALE.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 10 working days.

Items purchased as part of a Buy 1 Get 1 Free promotion are considered a single promotional set. Returns or exchanges must therefore include both items together. It is not possible to return or exchange only one item from a Buy 1 Get 1 Free offer.

We recommend sending with a tracking code to avoid any lost item. We are not responsible for any missing returned parcels. Processing time takes up to 7 days after receiving.

1. Your tracking code will be included with the confirmation email when your package has left our fulfillment centre. You can use this code to track your order. 

2. Check the estimated delivery date. Please note that this is an estimated date, so your order may arrive before, or slightly after this date.

3. Has your estimated delivery date passed? Please give us a few days for your order to be delivered. If your order doesn't arrive, please contact our Customer Care team and we'll do our best to help you.

We aim to meet our delivery promise, but delays and changes can happen during busy times like holidays and sales.

• Netherlands/Belgium/Germany | Free shipping from €80 - Next day delivery when ordered before 15:00 CEST
• France | Free shipping from €80 - 2-3 business days
• Rest of Europe | Free shipping from €80/€180 - 2-4 business days
• Rest of the world | Free shipping from €180/€350 - 5-12 business days

Yes, you can redeem your burning hearts on sale items, but the discount codes related to your tier will not be applicable to items that are already marked down.

No, the discount codes related to your tier will not be applicable to items that are already marked down.

We offer free shipping in the Netherlands on orders over €80, and internationally above a certain order amount. Every return is registered and processed via Returnista from our return portal and sent back to us with the Returnista return label created in the portal.

Original shipping charges are non-refundable: if you paid shipping costs for your order, these are not part of your refund. You are responsible for the return shipping costs, unless you choose store credit. In that case, we cover the return shipping and add an extra €5 to your store credit.

We process returns within 7 days of receiving them. We'll contact you once we've received your return and refund the product costs.

Sale items can be returned but they will be credited as gift cards.

The gift card comes in a code and has no expiration date.

• Enter your order number and email address on the return page. return page
• Follow the instructions and select the items you want to return.
• Send the items back within 30 days of receiving them.
• You will get a confirmation email with the shipping guidelines once the return request is approved.
• If you want a different size or product, please select exchange. We'll send your exchange once we have received the returned items. If an item is sold out, we'll let you know and send it as soon as it's available again.
• Fill in the return form, which you can download from the approval email you receive after registering your return.
• Sale items have different terms. Please read: RETURN FROM SALE.

If you choose store credit when returning via Returnista, an additional €5 will be refunded.

Items purchased as part of a Buy 1 Get 1 Free promotion are considered a single promotional set. Returns or exchanges must therefore include both items together. It is not possible to return or exchange only one item from a Buy 1 Get 1 Free offer.

Original shipping charges are non-refundable. You are responsible for the return shipping costs, unless you choose store credit or exchange for a different size. In both cases, we cover the return shipping. With store credit, we also add an extra €5 to your store credit.

Once your return has been received and inspected, we will email you to confirm that we have received your returned items and let you know whether your refund has been approved. If it is approved, your refund will be processed and credited to your original payment method within 10 working days of approval.

Once the shipment arrives at our warehouse you'll be notified. We are not responsible for returned parcels that go missing. We process returns normally within 7 days of receiving them.
Please note: busy times after a sale, it could take some extra days.

You can return your items within 30 days of receiving your order. Register your return and send the items back within these 30 days. The date you hand your parcel to the carrier counts, not the date it reaches our warehouse. Returns sent after this period will be rejected and sent back to you.

• Items must be in their original condition
• Clothing must be unwashed and unworn
• Items must be in the original packaging with all tags attached
• The invoice must be included, otherwise we can't issue a refund (!)

The warranty on your product lasts for 6 months from the date of purchase. During this period, we will cover any manufacturing defects or issues with the product. This includes issues with stitching, zippers, or other construction flaws.

To make a claim, please contact our customer service team with your order number, a description of the issue, and photos of the defect. We will assess your claim and guide you through the process.

If your claim is approved, we will either repair the item, replace it with the same or similar product, or offer store credit, depending on the situation and availability.

No, there are no additional costs for repairs or replacements if your claim falls within the warranty guidelines. However, you may need to cover the shipping costs to send the product to us.

Currently, we do not offer warranty extensions beyond the initial 6-month period. For long-term care, we recommend following our product care guidelines to keep your items in great condition.

We offer worldwide shipping and aim to process and dispatch your order within 1-2 working days for all in-stock items. Your chosen delivery method will be confirmed once your order is ready. Shipping costs will be calculated at checkout.

• The shipping time starts once the package is picked up from our warehouse.
• All our shipments are tracked.
• All our orders are shipped out directly from our NL warehouse within 1-2 working days after the order has been placed.
• NL orders placed before 15:00 will be shipped the same day. Orders placed after this time will be sent out the next day.
• Please note we can't change or cancel orders once they are shipped out. If you have any questions please contact us.

Don't Waste Culture is not responsible for any import or customs fees from the shipment of your order. Please check your country terms to see if there will be extra costs.

• Netherlands/Belgium/Germany | Free shipping from €80 - 1-2 business days
• France | Free shipping from €80 - 2-3 business days
• Rest of Europe | Free shipping from €80/€180 - 2-4 business days
• Rest of the world | Free shipping from €180/€350 - 5-12 business days

We are not responsible for any uncollected shipments. Once the package has been returned to us, we'll charge new shipping costs to send it again.

1. Your tracking code will be included with the confirmation  email when your package has left our fulfillment centre. You can use this code to track your order. 

2. Check the estimated delivery date. Please note that this is an estimated date, so your order may arrive before, or slightly after this date.

3. Has your estimated delivery date passed? Please give us a few days for your order to be delivered. If your order doesn’t arrive, please contact our Customer Care team and we’ll do our best to help you.

This could happen when items are sent to workplaces. Most of the time it has been delivered to a different company or a colleague. When this happens you can request a proof of delivery certificate by the courier. Please note that we do not refund orders that are tracked as delivered. We recommend shipping your items to a secure address.

We aim to meet our delivery promise, but delays and changes can happen.

We have our own warehouse in the Netherlands. Our employees do their best to pack your orders.

When you place an order, please make sure you have filled in the correct delivery address. Don't Waste Culture is not responsible for any missing parcels that have been sent to a wrong address, or that were left with neighbours or outside your house at your request.

Please email us at shop@dontwasteculture.com if any items are missing or lost. We'll start an investigation with the courier, so we can't refund any lost items until 20 working days after dispatch for the Netherlands, Belgium and Germany, and 30 working days for international orders. Our courier must classify the items as lost before we can refund or resend your items.

First of all, we're sorry for any inconvenience. This may happen from factory or warehouse faults, since we are all humans. Please contact shop@dontwasteculture.com within 14 days after delivery. 
Please send the following information:

- Order number

- Name of the item

- Problem description

- Photographic evidence

Unfortunately, we can’t cancel your order once it has been processed. Once your item has arrived, you can request a refund and then send it back, sale items have different terms. To view these terms and conditions please read: WHAT ITEMS ARE RETURNABLE?

We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be that the billing address is far from the shipping address. Or many attempts to buy with a credit card. If this is the case, and you are a legit buyer, please contact us, we'll solve the problem.

To join, create an account by filling in your email address and password, and you'll become part of our community.

Fill in your email address and password, and you're ready to go.

Each tier offers different rewards. The higher the tier, the better the rewards you'll receive. In total, there are four tiers: bronze, silver, gold, and platinum. You can earn in various ways. For every euro you spend in our store, a burning heart will be credited to your account. Additionally, you'll receive 50 burning hearts for every referral.

You can earn burning hearts in three ways: 50 burning hearts for creating an account, 50 burning hearts for every referral, and 1 burning heart for every euro spent in our webstore.

Yes. Once you have earned burning hearts, you have 180 days to redeem them. Your tier will stay the same, however.

Yes, once you've redeemed a reward it will expire in 180 days.

Yes, even when you purchase sale items you will earn 1 burning heart for every euro spent on our webshop.

Yes, all returns will result in deductions from your burning heart balance.

You can refer as many friends as you like.

Open the panel, copy the referral link, and send it to your friend. When your friend places an order through the link, you'll receive 50 burning hearts.

No, once you enter a certain tier, you'll remain in that tier until you progress to the next one.

Please contact shop@dontwasteculture.com, and they will be happy to assist you.