How can I return an item?

You can return an item on the return page. Fill in your order number and the item you want to return.

From where do you ship your items?

We have our own warehouse in the Netherlands. Our workers do their best to pack your orders.

How fast are shipping times?

Please head over to the shipping page for more detailed information regarding shipments. For NL orders the shipping time is 1-2 working days.

I received a faulty or wrong item

First of all, we're sorry for any inconvenience. This may happen from factory or warehouse faults, since we are all humans. Please contact within 14 days after arriving. Please send the following information:

  • Ordernumber
  • Name of the item
  • Problem description
  • Photographic evidence